A pre-order lets you purchase a product before it’s available in stock, ensuring your order is reserved and will be shipped to you as soon as it’s ready.

To make changes, we’ll need to cancel your order and place a new one. Please contact our support team at hello@thob.com for assistance.

All pre-orders are scheduled to ship in October 2025. You'll receive a confirmation email with tracking details once your order is ready to be shipped.

After your pre-order is shipped, you'll receive a confirmation email from hello@thob.com with a tracking number. Use this number to monitor your shipment's progress on our logistics partner’s website.

Yes, you can update your shipping address by contacting our support team at hello@thob.com. However, changes won't be possible once your order is processed for shipping.

We offer a 30-day return policy. For more details, please refer to our return policy here.

To start a return, contact our support team at hello@thob.com with your order number and reason for the return. Our team will review your request and provide further instructions. Once we receive and inspect the item, your refund will be processed within 14 business days to your original payment method.

Your payment will be processed when you place the pre-order to secure your product for delivery in October 2025.

We use TazaPay, a secure and reliable platform that ensures safe transactions and protects your payment information.

The carry-ons come with a dedicated ejectable power bank pocket for convenient charging on the go. Power banks are sold separately.

Yes, our check in medium and large come with a digital weighing scale

Yes, all medium and large check-in models along with carry-on models, are fully compatible with THoB wardrobe systems for easier packing and organization

Yes, the built in digital weighing scale is allowed by airlines as it contains an alkaline battery which is allowed by all airlines worldwide.

The built-in digital scale runs on two LR44 1.5V alkaline batteries, which are easy to find and simple to replace whenever needed.

The scale is highly precise. For best results, lift the luggage on a flat surface and hold steady while weighing.

Yes! The digital scale allows you to toggle between kilograms and pounds for easy weight checks. Use unit button to change the units kgs or lbs.